Any unwanted product must be returned within 30 days from the moment your TBSW order is delivered.
WHAT ITEMS CAN I RETURN?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
If an item is marked as 'Final Sale', this item is non-returnable.
Women’s swimwear and underwear can only be returned if the hygiene seal is still intact and has not been removed.
Men’s swimwear or underwear can’t be returned for hygiene reasons.
Socks can be returned if they are sealed in their original packaging.
All Bottles are non-returnable due to hygiene reasons.
Personalised items can't be returned.
Supplements are only returnable if unopened, where the seal remains unbroken, and in a perfect resalable condition, in its original packaging.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
CAN I COMBINE MULTIPLE RETURNS INTO ONE RETURN?
Returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!
Please retain any proof of return postage receipts as we may need to view these as part of your return.
If you've already sent back multiple returns in one package, let us know so we can look into this for you.
DO YOU OFFER EXCHANGES?
Exchanges are currently available on the following stores;
Australia & New Zealand, Canada, Denmark, Europe, France, Finland, Germany & Austria, Netherlands, Sweden, United States AND United Kingdom
Exchanges are currently not available on our Norway, Switzerland and Rest of World stores.
Exchanges via Happy Returns can only be made for a different size of the same item, not a completely different item.
If you opt for an exchange, we're unable to ship out your chosen item until the courier scans the item you're returning. This means we're unable to pre-reserve any item(s) that are chosen for exchange.
If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed
For information on what to do with a faulty item, CONTACT TBSW
For information on what to do if you've received an incorrect item, click CONTACT TBSW
I'VE SENT A NON-TBSW ITEM BACK TO YOU, WHAT DO I DO?
Anything accidentally or incorrectly returned our way (that’s not a TBSW item) will be the responsibility of the sender, not TBSW.
We’ll always do our very best to help out, but unfortunately can’t make any promises!