In the first instance, please check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels.
Whilst we try to get your order to you in the most efficient and sustainable way possible, there's a possibility that your order may come in more than one shipment. One of the reasons for this is due to stock availability, sometimes items have to be sent from different warehouses.
This means your items won't necessarily be shipped at the same time and you may receive an email advising that 'Some items in your order are on the way'. If this happens please don't worry, the remainder of the items in your order will arrive shortly afterwards You can keep an eye on your orders via your TBSW Account
If your order has been split into more than one shipment, you'll see a 'Partially Fulfilled' status, meaning some items in your order will be delivered separately.
This is completely normal and there is no need to contact our support team if you see this status. However, if you do not receive the other part(s) of your order within 7 days, please feel free to get in touch with our wonderful support team who will be able to help.
MY ORDER HAS ARRIVED BUT IT'S WRONG
In the unlikely event you're missing an item, your order is damaged, or you've receive a wrong item/order, please contact us immediately with the following information and we'll sort that right away;
Once we've received the above info, our Customer Support team will get this sorted for you asap!