Returns & Other Policies
We understand that not everything always works out when online-shopping. We are prepared to assist you if you are unsatisfied with the fit of your item(s).
We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.
Please note that if your item was bought during a sale and/or with a discount, the amount spent at time of purchase will be the amount credited. Store credit cannot be combined with a current or previous sale or discount code.
Our policy lasts 10 days. If 10 days have gone by since you received the item, we cannot take the item back.
Your item(s) are expected to be new, un-used, with tags, and without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for an exchange. If we receive any item(s) that show signs of wear, we reserve the right to ship back to you and deny any further exchange on the given item(s).
E-mail us at firstname.lastname@example.org to begin the return process.
Once your return is received and processed you will receive an e-mail from email@example.com with your store credit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We always recommend to place insurance/tracking on the return package for proof of return.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a £7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).
We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a £7 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications; however we recommend contacting your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at firstname.lastname@example.org and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we cannot be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat £7 fee.
You may cancel your order for a refund prior to processing. Note that there is a £7 cancellation fee. For the best success in cancellation or change in your order, please contact us within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.